It has been said previously that bumping support or reports will increase your time in the queue as it bumps the thread to be the newest.
Please avoid doing this in the future to avoid losing your place in the queue of requests.
To be honest with you here, I completely understand your frustration with the topic and I'd love to support the newer versions the second they drop. Work is being done to ensure that that can be done in the future, but as it stands currently, there are things limiting our capability to support...
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