i made an appeal november and no one responded to it until may when it randomly got closed, made another appeal may 10 and it still hasn’t been read. I don’t really care ab the server anymore just find it crazy how staff just don’t give a shit ab the server
staff don’t care ab this server
- Thread starter Weirdillusions
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staff don’t care ab this server
lol addicted kid
it’s been 2 months and they still haven’t responded to mine
can u tell skeppy to unban me im suffering irl without invadedlands
i love my fans
Unfortunately the only people that can handle these kinds of appeals are very few, if we all had perms to do that we would
yeah i dont care about the server 
(im staff btw)
(im staff btw)
correct me if im wrong but i dont think higher ups are telling any of the mods what to do, if they are then they probably arnt being told much since they CANT do much as vunsh bbb said above, anyways im losing my v card eventually, yall proud?
Same I made a appeal in May on my favorite server (Invadedlands) and it still isnt accepted and now people are getting mad at me for complaining that no high level mods (high irl? probably) gives a shi* about their own server.
"high level mods"
maybe get some new fucking staff that will actually do something and open apeals for people who might help
Maybe read what the staff have been saying about how it is beyond their power.
(just an idea)
Yea some but not all
Like mods all good they are decently active but other staff I never see
D
Deleted member 9
Appeal and report response times are currently at some of the best averages I've seen in a long time, and I've been on the team for 3 years on and off. Excluding blacklist appeals and escalated appeals which are the minority of appeals, the median average response time to appeals is currently less than 5 hours.
Standard ban appeals — cheating (guilty/not guilty) — avg response time <5h
Anyone can handle a lot of these depending on the circumstances, especially if guilt is admitted. Roughly 75% of these appeals are dealt with without needing to be escalated.
Escalated ban appeals — cheating — avg response time <7-14d
Only managers or people with anti-cheat logs access can deal with these — for the avoidance of doubt, this means that mods, senior mods, admins etc. cannot help you here. There is one person that can help process these appeals, that's it. So, understandably this will take time to process depending on the circumstances.
Standard blacklist appeals — avg response time <24h
Senior Mods and above can deal with these, they require more time and effort as the things someone can be blacklisted for are more severe. However, it's usually a cut and dry decision which means the majority get responded to in the first instance.
Escalated/Chargeback blacklist appeals — avg response time ?h
Blacklists aren't an operational priority in any sense, if you've done something severe enough to be blacklisted, the chances are you almost always deserved the punishment. However, in situations where a Senior Mod doesn't have
(a) the authority
or
(b) the ability
to make the decision. A Manager will need to make the decision on whether or not you get unblacklisted, as there's only one manager that handles these things, this takes time.
These threads are always frustrating to read, because they imply that the staff team either aren't good at what they do or that they don't care about appeals and/or don't do them — this simply isn't true. We rely on processes to get these things done and we're not able to circumvent them. You will either have to be patient or go elsewhere, your decision here is that simple.
Standard ban appeals — cheating (guilty/not guilty) — avg response time <5h
Anyone can handle a lot of these depending on the circumstances, especially if guilt is admitted. Roughly 75% of these appeals are dealt with without needing to be escalated.
Escalated ban appeals — cheating — avg response time <7-14d
Only managers or people with anti-cheat logs access can deal with these — for the avoidance of doubt, this means that mods, senior mods, admins etc. cannot help you here. There is one person that can help process these appeals, that's it. So, understandably this will take time to process depending on the circumstances.
Standard blacklist appeals — avg response time <24h
Senior Mods and above can deal with these, they require more time and effort as the things someone can be blacklisted for are more severe. However, it's usually a cut and dry decision which means the majority get responded to in the first instance.
Escalated/Chargeback blacklist appeals — avg response time ?h
Blacklists aren't an operational priority in any sense, if you've done something severe enough to be blacklisted, the chances are you almost always deserved the punishment. However, in situations where a Senior Mod doesn't have
(a) the authority
or
(b) the ability
to make the decision. A Manager will need to make the decision on whether or not you get unblacklisted, as there's only one manager that handles these things, this takes time.
These threads are always frustrating to read, because they imply that the staff team either aren't good at what they do or that they don't care about appeals and/or don't do them — this simply isn't true. We rely on processes to get these things done and we're not able to circumvent them. You will either have to be patient or go elsewhere, your decision here is that simple.
I'd like to add on to what Periys said above:
We understand that you're frustrated with the circumstances, and you have every right to be. What you need to understand, though, is that we are also frustrated with the circumstances. The staff do care, and our inability to speed up this process is just as aggravating to us as it is to you (if not even more so).
We understand that you're frustrated with the circumstances, and you have every right to be. What you need to understand, though, is that we are also frustrated with the circumstances. The staff do care, and our inability to speed up this process is just as aggravating to us as it is to you (if not even more so).
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