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Important How to Issue a Player Report

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Important  How to Issue a Player Report

StepBrah

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StepBrah
StepBrah


Issuing Player Reports


Things you need prior to making a report:
  • The offender's username (note: please ensure that if they are /nick'd that you provide a screenshot of you running /realname on them at some point in the report).​
  • Know which rule they broke.​
  • Valid evidence (more information on what is considered 'invalid' will be provided below).​
  • Date the evidence was gathered.​

What is considered invalid evidence?
  • Cropped screenshots that only shows part of the game. You must submit full-screen screenshots / screen recordings for us to consider your report.
  • Blurry screenshots where the chat/player's IGN is illegible.
  • Video evidence with choppy FPS.
  • A blurry video where staff cannot see the IGN of the offender and/or the rule violation.
  • Forged evidence.
  • Outdated evidence, you must report offenses within a reasonable amount of time (maximum of 2 weeks after the offense was committed).
  • Evidence that has been edited in any way.
  • Evidence submitted by blacklisted players.
  • Evidence that requires a download to view.
  • ReplayMod, or other similar mods are not considered valid evidence.

Reporting a forums user:
Please avoid using the 'Player Reports' section for forums related reports. Instead, use the 'Report' button at the bottom of the post to report a specific post, or the 'Report' button on a specific user's profile to report the user.
When submitting reports through the forums, do not:
  • Submit "joke" reports (doing so may result in disciplinary action for you on the forums).
  • Report staff members' responses to appeals, player reports, purchase support tickets, etc.
  • Report users for invalid reasons (Only report users violating the Forums or Communication rules).


FAQ

Q: I'd like to report a player privately.
A: We do not accept private player reports for ingame offenses, so please do not DM staff members asking to report a player privately. You will be directed to the Player Reports section of the forums. Please keep in mind that all player reports are confidential amongst the staff team and are not shared with anyone.

Q: How do I report a staff member? Can I report a staff member?
A: We currently do not have a formal staff reporting system. However, if you have valid and sufficient evidence of staff misconduct, you are encouraged to contact higher-up staff members (Admins+) via Discord or forums conversation. This is a very serious matter, so be prepared to answer any follow-up questions or supply additional evidence if needed.

Q: Is it possible to report Discord offenses here?
A: Yes. However, please make sure you have valid evidence when you file a report. [Discord tags and non-cropped evidence].

Q: Do I have to write the time stamps down if I have a long video?
A: If your video is 2 minutes or longer, please provide approximate timestamps for when the offense takes place. If you do not include timestamps alongside a long video, your report may be denied and you will be asked to resubmit it with timestamps.


Now you are ready to submit a player report. You may do so here:


NOTE: Abusing the report system will result in severe punishment! (This includes forged reports, spam reports, troll reports or false report with malicious intent).​
 
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