Escalated means that it requires higher staff to look at it. This does mean it will take longer because they have lots to do and only certain staff can do it, but I'm sure they'll do it as soon as they can. There's no exact amount of time it takes for an appeal to be looked at so you'll just have to be patient for the time being.
This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
By continuing to use this site, you are consenting to our use of cookies.