Staff...

[FrostyyMC]

here b4 locc

 

[sadkai]

Hey,

To start, I totally understand your frustration and I also understand why you are irritated. This is most definitely something we need to improve on, and I've just now made a suggestion about this topic. Given that, you need to be at least a little understanding to the fact that we as a team have so much to do, and there are only a select few people who are able to process that request, so it takes time.

Moving on, if Neon was on, I highly doubt he was looking at the global chat because he has a lot on his hands. He really doesn't have the time to answer each and every question that is asked to him. That is what we, the Moderators, are here to do. We answer your questions. Anything that we can not answer will get asked to Management by us, allowing them to only deal with more serious issues that actually require their attention. You have to remember that we are people too, and some of the things we do behind the scenes require more work than that is portrayed to everyone playing.

Lastly, I've never once seen an instance where a staff member has been on and ignored a players question. All of the staff put forth a 100% effort to answer every serious question sent to them. By no means at all would we ignore a player to be cool, if anything that really does not look cool at all, just makes you as a person look bad. If this is what it seems like, 9 times out of 10 we either didn't see your question, or we were busy doing something and forgot to get back to you. The best way to contact us would be through Discord or the Forums, it's difficult to have a conversation in game when you're getting asked a bunch of other questions and also trying to moderate chat.

Again, I really do apologize for the delays that have been occurring. I do appreciate your feedback and I hope to see changes in the future as well. ?

wiat tf your sjay

 

[BIG_GIANT_MAN]

HERE BEFORE THE LOCK